Benefits Services

Our Service Model

At Resource Alliance, we do all of the following — on an annual, quarterly, monthly, and daily basis — to serve your needs.

Team Responsibilities:

Annually

• Assist in planning with regards to rates, benefit options and employee contributions
• Ensure that the benefit plans are in line with HR and Corporate goals
• Provide information and guidance on expanding company's benefit plans or adding additional coverage
• Provide reviews on “Market Analysis”, “Physician/Provider Network Analysis” and an “Employee Contribution Analysis”
• Assist with Open Enrollment

Quarterly

• Evaluate plan options available to your company
• Educate client on changes in the marketplace
• Review call log with client – tracking daily activity for future plan consideration and education materials

Monthly

• Update client on legislative issues that may affect client
• Review billing for accuracy
• Conduct new employee orientations

Daily

• Educate employees on the features of their benefit plan
• Answer questions about COBRA, FMLA, HIPAA, plus other legislation affecting client
• Answer employees' questions regarding plan benefits, claims coverage, ID cards, etc.
• Provide administrative support as well as answer questions regarding enrollment forms, claims forms and where to send bills, etc.
• Act as client's advocate with the insurance carrier on outstanding claims and provide assistance in filing appeals
• Provide assistance with enrollment and termination issues

Our team at Resource Alliance is committed to providing the highest standard of customer service!